Slovensky | English
This English version is a translation provided for information. In case of any discrepancy, the Slovak version prevails.
STEZ – Správa telovýchovných zariadení Spišská Nová Ves
municipal contributory organisation
Za Hornádom 15, 052 01 Spišská Nová Ves
Alternative Dispute Resolution
- The buyer has the right to ask the seller for redress if they feel that the seller has violated their rights or has not handled a complaint to the consumer’s satisfaction. If the seller has rejected the request for redress of the violation of the consumer’s rights, or has not responded to the request for more than 30 days, the consumer may submit a proposal to initiate alternative dispute resolution to an alternative dispute resolution entity (hereinafter the “ADR entity”) pursuant to Act 391/2015 Coll. on alternative dispute resolution. Pursuant to §3 of Act 391/2015 Coll., ADR entities are public authorities and authorised legal persons. The consumer has the right to choose between ADR entities. The consumer may submit the proposal in the manner specified in §12 of Act No. 391/2015 Coll.
- The list of alternative dispute resolution entities can be found on the website of the Ministry of Economy of the Slovak Republic – http://www.mhsr.sk/. That website also publishes other important information on alternative dispute resolution for consumers.
- In the case of the sale of goods or the provision of services on the basis of a distance contract or an off-premises contract, the consumer also has the right to contact the seller with a request for redress (by e-mail to stez@stez.sk) if they are not satisfied with the way the seller has handled their complaint or if they believe that the seller has violated their rights. If the seller rejects this request or does not respond to it within 30 days of its dispatch, the consumer has the right to submit a proposal to initiate alternative dispute resolution to an alternative dispute resolution entity (hereinafter the “ADR entity”) pursuant to Act 391/2015 Coll. ADR entities are public authorities and authorised legal persons pursuant to §3 of Act 391/2015 Coll. The consumer may submit the proposal in the manner specified in §12 of Act 391/2015 Coll. The consumer may also submit a proposal via the online dispute resolution platform (ODR), which is available online at http://ec.europa.eu/consumers/odr/.
- Only disputes arising from a contract between the seller and the consumer and disputes related to this contract may be resolved through ADR, with the exception of disputes under §1(4) of Act No. 391/2015 Coll. and disputes whose value does not exceed €20. A proposal to initiate ADR is submitted to the ADR entity pursuant to §3 of the cited Act, using the platform or form designated for this purpose. The ADR entity may require the consumer to pay a fee for initiating ADR, up to a maximum of €5 including VAT. If several entities are competent for ADR, the consumer has the right to choose to which of them to submit the proposal. In addition to ADR, the consumer has the right to apply to a general court or arbitration court with subject-matter and territorial jurisdiction.
In Spišská Nová Ves on 1.7.2024
Ing. Vladimír Hovaňák
Director of STEZ
Tel. 1: 053 41 663 32
Tel. 2: 053 41 663 01
E-mail: stez@stez.sk
Company ID (IČO): 35514035
Tax ID (DIČ): 2020504398
Bank account: SK22 5600 0000 0034 7831 9006
Documents in English: General Terms and Conditions · GDPR and Cookies · Alternative Dispute Resolution · Accommodation Rules · Complaints Procedure