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Hotel Preveza · Spišská Nová Ves

General Terms and Conditions

Slovensky | English

This English version is a translation provided for information. In case of any discrepancy, the Slovak version prevails.

General Terms and Conditions of Hotel PREVEZA**

Download the 2026 terms and conditions – Slovak original (DOCX)

I. INTRODUCTORY PROVISIONS

I.1 The purpose of these general terms and conditions (hereinafter the “GTC”) is to create a legal framework and to regulate the rights and obligations between the contributory organisation STEZ, with its registered office at Za Hornádom 15, 052 01 Spišská Nová Ves, Company ID (IČO): 355 14 035, with its establishment Hotel Preveza, at the address Za Hornádom 12, 052 01 Spišská Nová Ves, and its clients to whom it provides services in this hotel, with the aim of ensuring that the customer is informed about the conditions of the services provided.

I.2. These terms and conditions apply to the reservation of hotel services, the use of the online reservation system, payment and cancellation conditions, online reservations made by the customer via the website www.hotel-preveza.sk, as well as all other rights and obligations arising from the legal relationship established by an online reservation.

I.3 The customer is entitled to use the Operator’s online reservations only if they agree with the GTC. The customer is advised, in their own interest, to read these GTC before making a reservation. When using the online reservation repeatedly, the customer is obliged always to read the current wording of the GTC. The Operator reserves the right to amend these GTC unilaterally; amendments to the GTC take effect on the day of their publication on the website www.hotel-preveza.sk. If the customer does not agree with any provisions of these GTC, the operator asks them not to use the said online reservation system. By confirming the reservation, the customer expresses unconditional consent to these GTC.

I.4. By using the online reservation system, the customer declares that they are at least 18 years of age and have the capacity to acquire rights and assume obligations in their own name.

II. DEFINITIONS, PLACING AN ORDER

II.1. The customer is a legal or natural person who places an order.

II. 2. The Operator is Správa telovýchovných zariadení, a municipal contributory organisation, Za Hornádom 15, 052 01 Spišská Nová Ves.

II.3. An order means the ordering of accommodation and other related services (meals, social events, ….) at the Hotel Preveza establishment at Za Hornádom 12, 052 01 Spišská Nová Ves or by means of an online reservation on the Hotel’s website.

II.4. The customer may place an order in person, by telephone, by e-mail or online in the reservation system on the hotel’s website, using the reservation form (arrival date, departure date, room type, etc.), at the prices stated in the online reservation.

II.5. In the case of an order placed in person, by telephone or by e-mail, the Operator, once the order has been agreed, enters it into the hotel reservation system without undue delay.

II.6. In the case of an online reservation, once all the required details have been completed, the details provided by the client have been checked, the availability of accommodation capacity has been checked and payment in accordance with these GTC has been verified, the Operator shall, without undue delay, send the client a reservation confirmation stating the reservation number to the e-mail address entered by the client. The assigned reservation number serves as confirmation of the reservation, as a reference for making any changes to or cancelling the reservation, and as confirmation when the client begins their stay at the Hotel. For this reason, the customer is obliged to keep the reservation number safe and not to disclose it to any third party.

II.7. Once the order has been placed and subsequently confirmed by the Operator in accordance with paragraphs I.3. to I.5, a contractual relationship governed by these GTC is concluded between the customer and the Operator.

III. PRICE AND PAYMENT TERMS

III.1. By placing an order, the customer consents to paying the prices thus published for the ordered services.

III.2. Upon completion of the online reservation, the client is entitled and at the same time obliged to pay the price of the accommodation and the related additional services in full by online payment – by credit/debit card, by bank transfer or, in exceptional cases, in cash, on the basis of the Hotel’s instructions for paying the price of the accommodation and the related additional services. The customer is obliged to pay for their order in full in advance, before the services under the order are provided, either by transfer to the operator’s account or by credit/debit card.

III.3. When making payment pursuant to paragraph III.2. of this article, the customer must enter the required credit card number and other necessary details. By confirming the reservation, the client consents to payment for the reserved stay being made in full in favour of the Operator (by charging the price of the stay) and authorises the Operator to collect this payment. The total price of the stay is immediately settled for processing in favour of the operator’s bank account.

III.4. By entering the details pursuant to paragraph III.3. of this article, the customer authorises the Operator to verify the credit/debit card information provided with the relevant call centre of the bank or company that issued the credit/debit card.

III.5. If the customer does not wish to pay for the ordered services when making the online reservation, the client is entitled to contact the Hotel by telephone, e-mail or in person and to arrange payment for the stay by cashless bank transfer to the Operator’s bank account. In such a case, the Operator will create a non-binding reservation in the reservation system for the stay selected by the customer, and the customer will be sent an accommodation voucher with payment instructions and the due date. A stay reserved in this way becomes a non-binding reservation. It does not entitle the customer to have the stay (capacity) held for the customer. The reservation becomes binding only at the moment the funds in the amount of the payment for the stay are credited to the operator’s bank account.

III.6. If the price of the stay is not paid by the due date, the Operator is entitled to cancel the reservation without the customer being entitled to any financial or non-financial compensation.

IV. CANCELLATION CONDITIONS AND FEES

IV.1. Any changes by the customer to an online reservation that has been made may be requested in writing by e-mail to recepcia@hotel-preveza.sk. When requesting a change to an online reservation, the customer is obliged to state the reservation number assigned when the online reservation was made and sent to the client at the e-mail address they entered. If the customer requests a change to an online reservation that has been made and confirmed which cannot be accommodated for capacity or other reasons, the Operator will take all steps to meet the customer’s requests in view of the current availability of accommodation capacity; however, the operator is not obliged to comply with the customer’s request to change the online reservation, and the customer is not entitled to compensation for damage or to any other monetary and/or non-monetary performance from the Operator because the online reservation that has been made and confirmed cannot be changed.

IV.2. The customer is entitled, without giving any reason, to withdraw from a distance contract/off-premises contract within 14 calendar days of the date of conclusion of this contract. Notice of withdrawal may be delivered by e-mail to recepcia@hotel-preveza.sk, or in writing by post to the correspondence address stated in Art. I.1. of these GTC.

IV.3. In the event of the customer’s withdrawal from the contract and cancellation of the reservation, or partial withdrawal from the contract and partial cancellation of the reservation, or failure to begin the stay within the period under paragraph 2. of this article, the Operator shall, within 14 calendar days of the date of delivery of the customer’s written notice of withdrawal, refund to the customer the payment made for the accommodation and related additional services in full, without applying a cancellation fee or other fees associated with refunding the payment for the accommodation, to the customer’s bank account from which the Operator received the payment in question.

IV.4. Under these terms and conditions, an unannounced failure by the customer to take up the services from the operator in accordance with the order placed is not considered a cancellation of the order.

IV.5. By placing an order, the customer consents to the operator’s cancellation conditions.

IV.6. If the customer cancels the order, the Operator is entitled to cancellation fees in the following amounts:

The cancellation conditions may vary depending on the operator’s settings.

IV.7. A cancellation fee charged for the cancellation of an order or of part of an order is not a taxable supply within the meaning of the VAT Act.

V. ACCOMMODATION OF PARTICIPANTS – GROUP RESERVATIONS

V.1. Unless another written agreement has been concluded with the hotel, the following conditions apply to the reservation of accommodation for a group of participants:

Deposit and payment:

V.2. If the customer cancels the order, the Operator is entitled to cancellation fees in the following amounts:

The cancellation conditions apply to the accommodation of a group of participants in the event of cancellation of the reservation or failure to occupy the agreed number of rooms.

V.3. Any matters not regulated in Art. V. are governed mutatis mutandis by Art. I, Art. II and Art. III.

VI. EVENTS

VI.1. Events include, for example, conferences, meetings, training courses, business meetings and family events.

VI.2. The customer ordering an event must notify the operator of the final number of participants no later than 5 working days before the date of the event, so that the operator can ensure the necessary preparation of the event.

VI.3. Prices and payment

Unless another written agreement has been concluded with the hotel, the following conditions apply to the reservation of an event:

VI.4. Cancellation conditions

If the customer cancels the order, the Operator is entitled to cancellation fees, see Art. IV. and Art. V.

VI.5. Any matters not regulated in Art. VI. are governed mutatis mutandis by Art. II., Art. III, Art. IV and Art. V.

VII. REFRESHMENTS

VII.1. All refreshments served in the form of buffet tables that are not consumed during the reserved time slot, i.e. the coffee, lunch or dinner break, will be removed by the hotel staff no later than 2 hours from the start of serving, in accordance with hygiene regulations and the EU HCCP standards. In order to comply with hygiene procedures and standards, the hotel does not allow food brought from outside to be consumed in the hotel, nor food intended exclusively for consumption in the hotel to be taken to the rooms or out of the hotel. Unless agreed otherwise, there is a strict ban on bringing any kind of food and beverages (alcoholic or non-alcoholic) into the hotel.

VIII SPECIAL PROVISIONS

VIII.1. The accommodation contract between the Operator and the customer is concluded for a fixed term, namely for the period of the ordered accommodation at the Hotel.

VIII.2. Check-in is possible on the day the stay begins under the reservation from 14:00 to 19:00. Check-out is on the last day of the stay under the reservation by 10:00.

VIII.3. In the case of special requests (baby cot, early arrival or late departure (early check-in or late check-out)) or interest in booking additional services, the client may contact the operator by telephone at tel. no.: +421 23 41 66 301 or in writing by e-mail at recepcia@hotel-preveza.sk. The Hotel is entitled to charge a fee for special requests.

VIII.4. If a breach of the hotel’s GTC or of the accommodation rules is suspected, the Hotel’s Operator is not bound by the Code of Conduct.

VIII.5 The client undertakes to comply with the Hotel’s Accommodation Rules.

In Spišská Nová Ves, 1.9.2026 Ing. Vladimír Hovaňák

Director of the organisation

Documents in English: General Terms and Conditions · GDPR and Cookies · Alternative Dispute Resolution · Accommodation Rules · Complaints Procedure